Refund & Returns Policy
Effective Date: July 15, 2025
This Refund & Returns Policy applies to purchases made through https://matthew-daniel.com (the “Site”) and should be read in conjunction with our Terms and Conditions.
By making a purchase on this Site, you agree to the terms outlined below.
1. Overview
Matthew Daniel provides a combination of professional consulting services, digital products, and, where applicable, physical products. Because these offerings differ in nature, refund eligibility varies by category.
Refunds are issued only as described in this policy or where required by applicable law.
2. Consulting and Professional Services
2.1 Services Covered
This section applies to all consulting and professional services, including but not limited to:
- Creative consulting
- Brand strategy and audits
- Automation and AI integration
- Workshops, retainers, and advisory engagements
2.2 Refund Policy for Services
- Consulting fees are non-refundable once services have commenced
- Time spent, preparation, discovery, and delivered work are billable and final
- No refunds are provided for unused time, partial participation, or dissatisfaction with outcomes
This policy exists because professional services involve time-based labor, intellectual effort, and opportunity cost.
2.3 Cancellations
If cancellation terms are offered, they will be defined explicitly in a written agreement, proposal, or invoice. In the absence of written cancellation terms, services are considered non-refundable.
3. Digital Products and Downloads
3.1 Digital Products Covered
This includes:
- Digital downloads
- Templates
- Educational materials
- Files or content delivered electronically
3.2 Refund Policy for Digital Products
Due to the immediate and irreversible nature of digital delivery:
- All digital product sales are final
- No refunds, exchanges, or cancellations are offered once access or download is granted
If you experience technical issues accessing a digital product, contact us and we will make reasonable efforts to resolve the issue.
4. Physical Products
If physical products are offered through the Site, the following applies unless otherwise stated on the product page.
4.1 Returns
- Physical products must be returned unused and in original condition
- Return requests must be submitted within 14 days of delivery
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
4.2 Refunds for Physical Products
Once a returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Shipping fees are non-refundable unless required by law
If a product arrives damaged or incorrect, contact us within 7 days of delivery with supporting details.
5. Payment Processing and Chargebacks
Payments are processed through third-party providers such as Stripe and WooCommerce.
- We do not control refund timelines imposed by payment processors
- Attempting a chargeback instead of contacting us may result in account restrictions or denial of future service
We encourage customers to contact us first to resolve any issues.
6. Taxes
Refunds do not include taxes already remitted to tax authorities unless required by law. Tax handling is subject to applicable regulations.
7. Exceptions and Legal Requirements
Nothing in this policy limits rights you may have under applicable consumer protection laws. Where local law requires refunds, returns, or cooling-off periods, those requirements will be honored.
8. How to Request a Refund or Return
To request a refund or return where applicable, contact us at:
https://matthew-daniel.com/contact
Include:
- Order number
- Product or service name
- Reason for request
We aim to respond within three business days.
9. Policy Updates
This Refund & Returns Policy may be updated from time to time. Updates will be posted on this page with a revised effective date.
Continued use of the Site constitutes acceptance of the updated policy.
